Mstbet Terms & Conditions

1 General Information & Contractual Basis

These Terms and Conditions constitute a legal agreement between the entity operating the mstbet.ws platform and registered users of mstbet. mstbet is an online Sports Betting and lottery platform designed for users in Bangladesh.

By using our website or mobile app, creating an account, or accessing any of our services, you confirm your full acceptance of these Terms and Conditions. If you do not agree with these terms, please refrain from using our platform.

Mstbet reserves the right to modify these Terms & Conditions at any time. Any changes will be announced on the website and the "Last Updated" date will be revised accordingly. Continued use of the platform after any changes constitutes acceptance of the updated terms.

2 Account Registration & Eligibility

2.1 Registration Eligibility

To open an account with mstbet, you must meet the following requirements:

• You must be at least 18 years of age.
• You must register under your own name — registering under someone else's name or with a false identity is strictly prohibited.
• Each person may hold only one account. If multiple accounts are found, all will be closed and any funds held may be forfeited.
• All information provided at the time of registration must be accurate and up to date.
• You may not register from any country or region where online betting is prohibited by law.

2.2 Account Verification (KYC)

After registration, mstbet may request identity verification at any time. You may be asked to provide a copy of your National ID (NID), passport, or driving licence. Withdrawals may be temporarily suspended until verification is complete.

2.3 Account Security

You are solely responsible for keeping your account password and login credentials confidential. mstbet will not be held liable for any unauthorized use of your account by a third party. If you notice any suspicious activity, please notify our support team immediately.

3 Deposit & Withdrawal Policy

3.1 Deposit

Mstbet currently supports deposits via bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 and the daily maximum is ৳50,000 (subject to account verification). Deposits are generally instant, though they may occasionally take up to 30 minutes to process.

3.2 Withdrawal

Your account must be verified before you can withdraw winnings. The minimum withdrawal amount is ৳300 and the maximum daily withdrawal limit is ৳1,00,000. Requests are typically processed within 15 minutes to 24 hours of submission.

• Withdrawals will only be sent to the registered mobile number on file.
• Withdrawal requests to a mobile number other than your own will not be accepted.
• Bonus funds may only be withdrawn once the specified wagering requirements have been met.
• Mstbet reserves the right to place a withdrawal on hold and conduct verification in cases of suspicious transactions.

4 Betting Rules

4.1 Bet Acceptance & Cancellation

Once a bet is confirmed on mstbet, it generally cannot be changed or cancelled. However, a Cash Out option may be available in certain cases, allowing you to secure a partial or full return while the bet is still in play.

Mstbet reserves the right to void bets under the following circumstances:

• If a match or event is cancelled.
• If there is a technical error in the odds and clearly incorrect odds have been displayed.
• Upon evidence of match-fixing or any irregularity.
• Where fraud is suspected on a user's account.

4.2 Live Betting

Odds in live betting change in real time. The odds displayed at the moment a bet is confirmed are considered final. mstbet will not be liable for any delays in bet processing caused by internet connectivity issues or device problems.

4.3 Maximum Winnings Limit

The maximum win amount from a single bet is capped and may vary depending on the type of game and market. Please contact our support team for more details.

5 Bonuses & Promotional Offers

Mstbet periodically offers welcome bonuses, reload bonuses, cashback, and special promotions. Specific terms and conditions apply to the use of each bonus.

• Wagering requirements: Most bonuses require a specified number of wagers to be placed (typically 5 to 10 times the bonus amount).
• Validity Period: Every bonus has a set expiry period — once it expires, the bonus will be forfeited.
• Betting limits: Some bonuses are applicable to specific games only.
• One Bonus at a Time: Multiple bonus offers cannot be used simultaneously.

Mstbet reserves the right to modify, suspend, or cancel any bonus offer at any time. All decisions made by mstbet regarding bonuses are final.

6 Prohibited Activities

The following activities are strictly prohibited on the mstbet platform:

1. Participating in match-fixing or any form of fraudulent activity.
2. Creating multiple accounts to take advantage of bonus offers.
3. Placing bets using automated software, bots, or scripts.
4. Using the platform for money laundering or any other illegal financial transactions.
5. Using or attempting to access another user's account.
6. Attempting to gain unauthorized access to mstbet's systems or network.
7. Providing false or inaccurate information during account registration.

Any such activity, once identified, will result in the immediate closure of the account and the forfeiture of any funds held. Relevant authorities will be notified where necessary.

7 Account Suspension & Closure

Mstbet reserves the right to temporarily or permanently suspend any account for the following reasons:

• Violation of any provision of these Terms & Conditions.
• Failure to complete account verification or submission of fraudulent information.
• If an account has been inactive for an extended period (12 months or more).
• By order of a court or government authority.

You may also request account closure at any time through our support team. You will be given the opportunity to withdraw any remaining balance before closure, provided no rules have been violated.

8 Responsible Gaming

Mstbet believes betting should be a form of entertainment, not a source of income. We offer a range of responsible gaming tools to support the wellbeing of our members:

• Option to set your own daily, weekly, and monthly betting limits.
• Option to take a cooling-off period for a specified duration.
• Option for permanent self-exclusion.
• Information and referrals for professional help with gambling-related problems.

If you feel that betting is having a negative impact on your life, please contact us immediately at our Responsible Gaming Page Visit us or get in touch with our support team.

9 Privacy & Data Protection

Mstbet places the highest priority on protecting your personal information. For details on how we collect, store, and use your data, please refer to our Privacy Policy Available on the page.

In short, we never sell your data to third parties. Information may only be shared where strictly necessary for payment processing, identity verification, or legal compliance.

10 Changes, Disputes & Governing Law

10.1 Changes to Terms

Mstbet may update these Terms & Conditions at any time as needed. For significant changes, advance notice will be provided via your registered email or app notification.

10.2 Dispute Resolution

If a dispute arises, please contact our support team in the first instance. We are committed to responding to all complaints within 48 hours. If the matter cannot be resolved through support, it will be escalated to a higher level.

10.3 Limitation of Liability

Mstbet is not liable for any losses resulting from technical issues, internet disruptions, or third-party service failures. However, where a loss is directly caused by our own error, we will take appropriate remedial action.